Returns policy | Whickham Cards & Gifts

Returns Policy

Last updated June 2025

Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied, for any reason, you may return it to us for a full refund, store credit, or an exchange.

Returns

All returns must be postmarked within 14 days of the purchase date. All items must be in new and unused condition, with all original tags and labels attached.

Returns process

To return an item, please email customer service at:

We will provide you with a Return Merchandise Authorisation (RMA) number. Place the item securely in its original packaging and include your proof of purchase, such as your receipt and mail your return to:

Returns at Whickham cards and gifts

6 St Marys Green

Whickham

Newcastle upon Tyne

NE16 4DN

You can also return your items in store, please bring your receipt.

Refunds
After receiving your return and ensuring your item is in the original condition, we will process your refund or exchange. Please allow 14 days from the receipt of your item to process your return or exchange. Refunds may take a few days to appear in your bank account, depending on your credit or debit card company. We will notify you by email when your return has been processed.

Exceptions
If your item is defective or damaged, please contact us on our customer service email or telephone to arrange a refund or exchange.

Email: whickhamcardsandgifts@gmail.com
Telephone: 0191 488 8496